Overview

Jewalleria is a Dubai-based online jewelry brand that empowers customers to personalize their own pieces through a seamless digital experience. With over 1.5 million product choices, custom diamond configurators, and both natural and lab-grown options, they needed a digital experience that matched their product sophistication.

Their existing website had the inventory but struggled with conversions. Users hesitated to purchase, dropped off during checkout, and the mobile experience was holding back growth.

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The Challenge

The original website faced several UX issues that directly impacted revenue:

Low Trust & Confidence

‍Users hesitated to purchase high-value jewelry online. The platform lacked credibility signals, clear product presentation, and social proof that luxury buyers expect.

Broken Checkout Experience

‍The checkout flow was clunky and caused drop-offs. Too many steps, no guest checkout option, and confusing form fields created unnecessary friction.

Poor Mobile Usability

‍The mobile interface was unintuitive and hard to navigate — a major problem when most eCommerce traffic comes from mobile devices.

Outdated Visual Design

‍The overall UI felt dated and didn't reflect the premium positioning of the brand. Visual hierarchy was unclear, and the design lacked polish.

Confusing Customization Tool

‍The Jewelry Builder — their key differentiator — was hard to use and visually unengaging. Users couldn't easily personalize products, which hurt both conversion and average order value.

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What We Delivered

We led a full eCommerce UX/UI redesign — responsive website, mobile optimization, and custom product configurator UI for jewelry personalization.

Information Architecture Overhaul

‍Restructured the entire site navigation, category hierarchy, and product discovery flow. Reduced visual clutter and improved logical content grouping so users find products faster.

Conversion-Focused Product Cards

‍Redesigned each product card with essential details upfront, interactive hover states for material previews, and clear visual hierarchy that balances aesthetics with usability.

Jewelry Builder Redesign

‍Rebuilt the customization tool with intuitive user flows, interactive UX, and strong visual feedback. Users can now easily personalize engagement rings, necklaces, and other pieces with diamonds, gemstones, and metals.

Cross-Selling UX Module

‍Implemented "Frequently Bought Together" recommendations under each product card. Dynamic suggestions based on browsing data help users build complete sets and increase average order value.

Trust & Social Proof Integration

‍Added customer reviews with verified purchase badges, clearer product photography, and strategically placed credibility signals throughout the shopping journey.

Checkout Optimization

‍Redesigned the entire checkout flow with guest checkout option, simplified form UI, and conversion best practices to reduce friction and cart abandonment.

Mobile-First Design

‍Designed dedicated mobile experiences for iOS and Android with fully optimized layouts, touch targets, and navigation. Maintained visual consistency with desktop while prioritizing mobile usability.

The Outcome

The redesigned Jewalleria launched with immediate impact on business metrics. What was once a friction-filled shopping experience became a seamless, conversion-optimized platform that matches the brand's premium positioning.

The site now features sleek user interface and AR-enhanced browsing, making the online jewelry shopping experience feel as luxurious as an in-store visit.  The brand has since been featured in Khaleej Times as a go-to destination for discerning customers in the UAE.

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Results

• 44% increase in total sales
• +25% conversion rate improvement
• +15% average order value increase
• Full ROI in 3.3 months
• Mobile-first responsive design
• Custom jewelry configurator UI
• Streamlined checkout with guest option
• Cross-selling module for product bundling