Find What’s Killing Your Conversions Before You Redesign
Our UX audit uncovers exactly why users don’t convert, activate, or stick around — and gives you a prioritized roadmap to fix it. For SaaS products, mobile apps, eCommerce, and content platforms.
Trusted by funded B2B SaaS teams
About the Service
Most products have hidden UX problems silently capping growth. Users drop off, conversions underperform, retention struggles — but you don’t know exactly why.
Our UX audit is a deep diagnostic across your entire product experience. We analyze user flows, interface design, performance, analytics data, and technical architecture to find the specific friction points hurting your metrics.
This isn’t a surface-level review with generic suggestions. It’s a comprehensive 50-100 page analysis with annotated screenshots, severity ratings, and a clear roadmap — so you know exactly what to fix and in what order.
Ideal For
- SaaS products with conversion or activation problems
- Mobile apps with low retention or engagement
- eCommerce sites with cart abandonment issues
- Content platforms with high bounce rates
- Founders preparing for a major redesign
- Teams who want data-backed decisions, not opinions
Deliverables
- Comprehensive audit document (50-100+ pages)
- Annotated screenshots with specific issues
- Severity ratings (critical / medium / minor)
- Root cause analysis for each problem
- Prioritized recommendations roadmap
- Executive summary for stakeholders
- Figma source file + PDF export
Timeline
2-3 weeks depending on product complexity
Our Proven Workflow
We follow a systematic audit methodology that leaves no blind spots.
- Step 1
Kickoff & Access
We start with a kickoff call to understand your business goals, known pain points, and success metrics. You provide access to analytics, heatmaps, and any existing research. We align on audit scope and focus areas.
- Step 2
Heuristic Evaluation
We perform a screen-by-screen analysis of your product using established UX heuristics. Every key template and user flow gets reviewed — signup, onboarding, core features, checkout, settings. Each issue is tagged by severity: critical, needs improvement, or strategic suggestion.
- Step 3
Analytics & Behavior Analysis
We dive into your analytics to understand actual user behavior — where sessions start, where users drop off, engagement patterns by device, and UX dead ends with high traffic but low continuation. Data reveals problems that visual review alone can’t catch.
- Step 4
Technical Performance Review
We benchmark performance using PageSpeed Insights, Lighthouse, and GTmetrix. We diagnose Core Web Vitals issues (LCP, CLS, TBT), render-blocking assets, image optimization gaps, and technical debt affecting speed and SEO.
- Step 5
Synthesis & Roadmap
We consolidate all findings into a structured document with clear problem statements, visual evidence, root causes, and specific recommendations. Issues are prioritized by impact and effort — so you know what to fix first for maximum ROI.
- Step 6
Presentation & Handoff
We walk you through the audit in a video call, explaining key findings and answering questions. You receive the full Figma file and PDF export. We remain available for follow-up questions during implementation.
Industries We Work With
From fintech to fitness — our design solutions scale across sectors.
Case Studies
A few of the products we've shaped.
PROJECTS
Why Partnering With Us Drives Better Results
We combine expertise, creativity, and a results-driven mindset to deliver exceptional digital experiences.
Reason 1
Comprehensive, not superficial Our audits run 50-100+ pages with annotated screenshots for every issue. This isn’t a checklist review — it’s a deep diagnostic that finds problems you didn’t know existed.
Reason 2
Prioritized for action Every finding is rated by severity and tagged with implementation effort. You get a clear roadmap — fix these 5 things first for maximum impact, then these 10, then these 20.
Reason 3
Multi-layer analysis We don’t just review UI. We analyze UX patterns, user behavior data, technical performance, and architecture. Problems often span multiple layers — our audit connects the dots.
Reason 4
Plain language, not jargon Audit findings are explained so anyone can understand — founders, developers, marketers. No UX theory lectures, just clear problem statements and concrete solutions.
Reason 5
Built for implementation Our recommendations are specific and actionable. Not “improve the navigation” but “move these 3 items to primary nav, add category dropdowns, remove these redundant links.”
Reason 6
Seamless redesign handoff Most clients use our audit to kick off a redesign with us. The audit becomes the foundation — no re-discovery needed, just straight into design execution.
What Our Clients Say
50+ SaaS and tech companies have partnered with Masterly to ship faster and grow.
1/6
Peter Mandel
CMO at healthyverse GmbH
Partnering with Masterly was seamless from start to finish. Their design precision and creative thinking went beyond what we imagined. The team was responsive, strategic, and genuinely invested in our vision. The final result speaks for itself — if you're looking to level up your brand with sharp, business-minded design, Masterly is the team to call.
Book an Intro Call
Get a breakthrough design that wins users and investors — by partnering with a Masterly design agency, without wasting months or making costly mistakes.
30 min
No commitment
Prefer email communication?
hello@masterly.digital