# UX Audit

> A UX audit that ranks what is costing you: the 6-Layer UX Audit, Impact Tiers, and a roadmap your team can start on Monday.

- Canonical: https://www.themasterly.com/services/ux-audit

## A UX Audit That Ranks What Is Costing You Most

The 6-Layer UX Audit across your product, scored with Impact Tiers, ending in a ranked roadmap rather than a list of everything.

## What lands at the end of the audit

Six layers of the product read against your analytics and your support queue, then ranked by what each problem costs you.

- **The 6-Layer UX Audit** - Structure, flow, interface, content, trust and performance, each read in turn. Six layers, so nothing hides behind a pretty screen.
- **Findings scored with Impact Tiers** - Every finding carries a tier, so the priority question is answered once. Your PM can sort the list without us.
- **A recording behind every finding** - Funnels, support clusters and session recordings behind each finding. We show the recording that made the point.
- **A ranked roadmap** - What to fix first, what can wait, and what to deliberately leave alone. Sized so the first fixes ship inside a sprint.
- **Tickets your team can start on** - Findings written as work your team can pick up. Dropped into your tracker in your format.
- **A walkthrough and thirty days** - The findings presented to the people who will act on them, then questions answered for a month. Presented to the people who will act on it.

## Six layers, then a ranked roadmap

We follow a systematic audit methodology that leaves no blind spots.

1. **Kickoff & Access** — We start with a kickoff call to understand your business goals, known pain points, and success metrics. You provide access to analytics, heatmaps, and any existing research. We align on audit scope and focus areas.
2. **Heuristic Evaluation** — We review the product screen by screen against established heuristics. Every key template and flow gets read: signup, onboarding, the core features, checkout, settings. Each issue carries a severity, from critical through worth-improving to a strategic suggestion.
3. **Analytics & Behavior Analysis** — We read your analytics for what people actually do. Where sessions start, where they stop, how behaviour differs by device, and which pages take heavy traffic and pass almost nobody onward. Data finds problems that looking at screens never will.
4. **Technical Performance Review** — We benchmark performance using PageSpeed Insights, Lighthouse, and GTmetrix. We diagnose Core Web Vitals issues (LCP, INP and CLS, with TBT read in the lab), render-blocking assets, image optimization gaps, and technical debt affecting speed and SEO.
5. **Synthesis & Roadmap** — Findings go into one document: the problem stated plainly, the evidence attached, the cause named and a specific recommendation. Everything is ranked by impact against effort, so what to fix first is settled once.
6. **Presentation & Handoff** — We walk you through the audit in a video call, explaining key findings and answering questions. You receive the full Figma file and PDF export. We remain available for follow-up questions during implementation.

## Why teams audit before they redesign

A redesign scoped without evidence is a redesign scoped by whoever spoke loudest. The audit settles that first.

- **Comprehensive, not superficial** — Every finding carries a screenshot, a cause and a tier. The audit reads six layers of the product, so a problem in the data model does not hide behind a tidy screen.
- **Prioritized for action** — Every finding carries a severity and an effort tag. What you get is an order of work: these five first, then these ten, then the rest.
- **Multi-layer analysis** — The audit reads UX patterns, behaviour data, technical performance and the underlying architecture. Problems usually span more than one of those, and the connection is the part a screen review misses.
- **Plain language, not jargon** — Findings are written so a founder, a developer and a marketer can each act on them. No UX theory, just what is wrong, why, and what to do instead.
- **Built for implementation** — Our recommendations are specific and actionable. Not “improve the navigation” but “move these 3 items to primary nav, add category dropdowns, remove these redundant links.”
- **Seamless redesign handoff** — Most clients turn the audit into a redesign with us, and the audit is the brief. Nothing gets discovered twice.

## FAQ

**What’s included in a UX audit?**

Our UX audit includes: heuristic evaluation of all key screens and flows, analytics and behavior analysis, technical performance review (Core Web Vitals, load times), annotated screenshots with severity ratings, root cause analysis, prioritized recommendations roadmap, and executive summary. Deliverables are provided in Figma and PDF format.

**How long does a UX audit take?**

A comprehensive UX audit takes 2-3 weeks depending on product complexity. Simple products (landing pages, MVPs) are faster. Complex platforms with many user types and flows take longer. We’ll scope timeline during the kickoff call.

**What do I need to provide for the audit?**

We need access to your live product, analytics (Google Analytics, Mixpanel, or similar), and any existing user research or heatmaps. A kickoff call helps us understand your business goals and known pain points.

**How is this different from a free UX review?**

Free reviews are surface-level - a few observations without depth or prioritization. Ours reads six layers of the product against your analytics and your support queue, scores every finding with an Impact Tier, and ends in tickets your team can start on. Each issue carries a screenshot, a cause and a fix.

**Should I do a UX audit before a redesign?**

Yes - this is one of the most common use cases. Redesigning without an audit means you risk rebuilding the same problems. Our audit creates a data-backed foundation that de-risks the redesign and ensures you’re solving real issues, not assumptions.

**Do you audit mobile apps?**

Yes. We audit iOS and Android apps covering first-time experience, navigation, core task flows, performance, and app store presence. Mobile audits follow the same systematic methodology as web audits.

**Can you audit eCommerce sites?**

Yes. For a store the audit is conversion rate optimization with the evidence attached: product discovery, search, product pages, cart and checkout, trust signals, the phone experience and what happens after the order. Every finding carries the funnel step it costs you and a tier, so the fixes ship in order.

**What happens after the audit?**

You receive the full audit document with prioritized recommendations. Most clients use the audit to kick off a redesign project with us - the audit becomes the blueprint. Alternatively, your internal team can implement the recommendations using our roadmap.

**Do you offer audit + redesign packages?**

Yes. Many clients bundle the UX audit with a UI/UX redesign project. The audit fee is typically credited toward the redesign, so you’re not paying twice for discovery.

**How much does a UX audit cost?**

A fixed-scope quote agreed after the intro call, priced against the flows in scope rather than the length of the report. If you want the diagnosis on one flow first, a Trial Week gives you that flow audited and redesigned, and its fee is credited toward the full audit.

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