Find What’s Killing Your Conversions Before You Redesign
Our UX audit uncovers exactly why users don’t convert, activate, or stick around — and gives you a prioritized roadmap to fix it. For SaaS products, mobile apps, eCommerce, and content platforms.
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We've partnered with 50+ companies across fintech, AI, SaaS and healthcare
About the Service
Service
Most products have hidden UX problems silently capping growth. Users drop off, conversions underperform, retention struggles — but you don’t know exactly why.
Our UX audit is a deep diagnostic across your entire product experience. We analyze user flows, interface design, performance, analytics data, and technical architecture to find the specific friction points hurting your metrics.
This isn’t a surface-level review with generic suggestions. It’s a comprehensive 50-100 page analysis with annotated screenshots, severity ratings, and a clear roadmap — so you know exactly what to fix and in what order.
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Timeline
2-3 weeks depending on product complexity
Ideal for
SaaS products with conversion or activation problems
Mobile apps with low retention or engagement
eCommerce sites with cart abandonment issues
Content platforms with high bounce rates
Founders preparing for a major redesign
Teams who want data-backed decisions, not opinions
Deliverables
Comprehensive audit document (50-100+ pages)
Annotated screenshots with specific issues
Severity ratings (critical / medium / minor)
Root cause analysis for each problem
Prioritized recommendations roadmap
Executive summary for stakeholders
Figma source file + PDF export
Our Proven
Workflow
We follow a systematic audit methodology that leaves no blind spots.
Kickoff & Access
Heuristic Evaluation
Analytics & Behavior Analysis
Technical Performance Review
Synthesis & Roadmap
Presentation & Handoff
Step 1
Kickoff & Access
We start with a kickoff call to understand your business goals, known pain points, and success metrics. You provide access to analytics, heatmaps, and any existing research. We align on audit scope and focus areas.
Step 2
Heuristic Evaluation
We perform a screen-by-screen analysis of your product using established UX heuristics. Every key template and user flow gets reviewed — signup, onboarding, core features, checkout, settings. Each issue is tagged by severity: critical, needs improvement, or strategic suggestion.
Step 3
Analytics & Behavior Analysis
We dive into your analytics to understand actual user behavior — where sessions start, where users drop off, engagement patterns by device, and UX dead ends with high traffic but low continuation. Data reveals problems that visual review alone can’t catch.
Step 4
Technical Performance Review
We benchmark performance using PageSpeed Insights, Lighthouse, and GTmetrix. We diagnose Core Web Vitals issues (LCP, CLS, TBT), render-blocking assets, image optimization gaps, and technical debt affecting speed and SEO.
Step 5
Synthesis & Roadmap
We consolidate all findings into a structured document with clear problem statements, visual evidence, root causes, and specific recommendations. Issues are prioritized by impact and effort — so you know what to fix first for maximum ROI.
Step 6
Presentation & Handoff
We walk you through the audit in a video call, explaining key findings and answering questions. You receive the full Figma file and PDF export. We remain available for follow-up questions during implementation.
Discover
the Causes and Solutions
Every growth gap has a root cause.
We uncover it and solve it with design.
Projects That Speak for Themselves
We craft digital products that not only look stunning but also deliver measurable business growth. Explore our success stories and see how we transform ideas into market-leading solutions.
What We Design
B2B Platforms
Complex workflows, multi-user permissions, data visualization, onboarding for teams, enterprise UX patterns.
Landing Pages
Above-fold effectiveness, conversion flow, CTA placement, trust signals, mobile experience, load performance.
Content Platforms
Homepage hierarchy, reading experience, content discovery, ad placement, SEO health, CMS architecture.
eCommerce Sites
Product discovery, search, product pages, cart & checkout, trust signals, post-purchase experience.
Mobile Apps
App store presence, first-time experience, core task flows, navigation, notifications, performance.
SaaS & Web Apps
Signup & onboarding flows, feature discovery, dashboards, settings, upgrade flows, mobile responsiveness.
Why Partnering With Us Drives Better Results
We combine expertise, creativity, and a results-driven mindset to deliver exceptional digital experiences. From strategy to execution, our team ensures every project meets the highest standards and drives real impact for your business.
Comprehensive, not superficial
Our audits run 50-100+ pages with annotated screenshots for every issue. This isn’t a checklist review — it’s a deep diagnostic that finds problems you didn’t know existed.
Prioritized for action
Every finding is rated by severity and tagged with implementation effort. You get a clear roadmap — fix these 5 things first for maximum impact, then these 10, then these 20.
Multi-layer analysis
We don’t just review UI. We analyze UX patterns, user behavior data, technical performance, and architecture. Problems often span multiple layers — our audit connects the dots.
Plain language, not jargon
Audit findings are explained so anyone can understand — founders, developers, marketers. No UX theory lectures, just clear problem statements and concrete solutions.
Built for implementation
Our recommendations are specific and actionable. Not “improve the navigation” but “move these 3 items to primary nav, add category dropdowns, remove these redundant links.”
Seamless redesign handoff
Most clients use our audit to kick off a redesign with us. The audit becomes the foundation — no re-discovery needed, just straight into design execution.
What our
partners say
Partnering with Masterly was seamless from start to finish. Their design precision and creative thinking went beyond what we imagined. The team was responsive, strategic, and genuinely invested in our vision. The final result speaks for itself — if you're looking to level up your brand with sharp, business-minded design, Masterly is the team to call.
Masterly is incredible all around. Talented, kind, fast, and always up for new challenges.
When vetting potential design partners for our Web3 project, our team wanted to align with forward-thinking designers that could help us manifest our product vision in a creative, but user-friendly way. We found this in Vlad and the Masterly team.
Masterly has been an absolute pleasure to work with! Their dedication, hard work, and exceptional design skills have truly elevated our project. The UI/UX designs they delivered were not only creative and user-friendly but also completed on time, which is always a huge plus. Their attention to detail and ability to bring our vision to life exceeded expectations. I highly recommend Masterly to anyone looking for a talented and reliable designers. Looking forward to working together again in the future!
I really enjoyed working with Vlad and his team. Very professional, and they over-delivered on the output.
Vlad and his team do amazing work. I can't recommend them more as they did exceptional work and handled feedback very well!
Awarded by the world’s most respected design competitions
Frequently Asked Questions
Stop guessing what’s broken
Get a comprehensive UX audit with prioritized recommendations you can act on.
We’ll get back to you as soon as possible!
